Now in 2019, technology is everywhere. For some it can be benefit their health. However, senior patients, in general, still want doctors to listen to them and be personable-this builds trust. Can doctors use technology properly to help improve both the patient experience and make note taking and staff communication easier?
Highlights (podcast times):
(2:50) Bedside Manner-does your doctor have it?
(6:50) Does your doctor talk your language, use your technology?
(11:35) Excuses for long wait times; “pulling your head out of the Ipad.”
(16:05) Seniors upset with 3 minute office visits.
(18:50) Why staff helps/hurts patient experience; and their use of technology.
(21:50) How I treat my patients.
(25:50) Using technology to get yourself healthier.
(28:20) Are pills the answer?
(36:20) How docs can balance tech with bedside manner.
(39:50) Docs-benefits of talking or listening to patients.
(47:35) Are patients a number for doctors?
(50:45) Dr. Tony’s wrap.
The classic doctor experience involves looking into a patient eyes while listening; really listening. Then using technology to communicate to staff and insurance companies a patient’s problem can be a benefit. If doctors learn to “get their head out of the Ipad,” then we can have healthier and happy patients.
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